Membership FAQ
How to easily manage your membership of the TRF
The local TRF Groups can be found on the Group Map showing below these FAQ’s.
Yes, recurring membership can be paid by Direct Debit. Please click on this link for Annual Recurring Membership OR
click on this link for Monthly Recurring Membership, and complete the TRF Application Form & DD Mandate.
Yes you can, please click on this link to pay your Recurring Annual Membership on a monthly basis by Direct Debit and complete the application form and DD Mandate.
No, we are afraid not. The TRF accepts payment by Credit or Debit card via our chosen payment processor Stripe. Alternatively you can pay by Direct Debit (see other FAQ question)
The TRF unfortunately does not accept cash or cheques for membership payments.
If the payment you are making is via a mobile device and is not being authorised by your card company in time, try joining via a desktop or laptop and web browser.
This is often caused as a result of the mobile device being used to verify your identity and payment with your card company takes too long, and the join process “times out”.
If a payment of £0.00 shows after trying to pay, this is caused by the card company sending a zero charge to validate the card.
Please ignore it and click Continue, on the next screen you will see the correct payment amount based on your membership choice.
Your membership number will be displayed on your “Welcome” emails when you join. It will NOT be displayed on your payment receipts.
This It is not something that can be completed by the member directly. Do not try to re-join with a different membership type as you will end up setting up two subscriptions. Email the membership team [email protected] with full details to request change of membership type.
This is not something that can be completed directly by the member. Contact the membership team by email with your current membership details [email protected]
Contact TRF Membership Team [email protected] with your full membership details and they will arrange a refund.
Email the membership team [email protected]
With the reason you wish to cancel and they will make arrangements for you.
Send an email to [email protected]
Please confirm your name, membership number, mobile phone number and the question you would like answered. If your question relates to the Green Road Map (GRM) please see the questions in the GRM FAQ’s or send an email to [email protected], please do not send a question to the TRF Membership Team.