Membership FAQ
How to easily manage your membership of the TRF
The local TRF Groups can be found on the Group Map showing below these FAQ’s.
Yes, annually paid recurring membership by Direct Debit is available. Please click on this link and complete the TRF Application Form & DD Mandate, or contact the membership team by email membership@trf.org.uk.
No, we are afraid not. The TRF accepts payment by Credit or Debit card via our chosen payment processor Stripe. Alternatively you can pay by Direct Debit (see other FAQ question)
No, we are afraid not. Membership is only available on an annual basis.
If the payment you are making is via a mobile device and is not being authorised by your card company in time, try joining via a desktop or laptop and web browser.
This is often caused as a result of the mobile device being used to verify your identity and payment with your card company takes too long, and the join process “times out”.
If a payment of £0.00 shows after trying to pay, this is caused by the card company sending a zero charge to validate the card.
Please ignore it and click Continue, on the next screen you will see the correct payment amount based on your membership choice.
Your membership number will be displayed on your “Welcome” emails when you join. It will NOT be displayed on your payment receipts.
This It is not something that can be completed by the member directly. Do not try to re-join with a different membership type as you will end up setting up two subscriptions. Email the membership team membership@trf.org.uk with full details to request change of membership type.
This is not something that can be completed directly by the member. Contact the membership team by email with your current membership details membership@trf.org.uk
Contact TRF Membership Team membership@trf.org.uk with your full membership details and they will arrange a refund.
Email the membership team membership@trf.org.uk
With the reason you wish to cancel and they will make arrangements for you.
Send an email to membership@trf.org.uk
Please confirm your name, membership number, mobile phone number and the question you would like answered. If your question relates to the Green Road Map (GRM) please see the questions in the GRM FAQ’s or send an email to GRMAdmin@trf.org.uk, please do not send a question to the TRF Membership Team.