Membership FAQ

How to easily manage your membership of the TRF

Click here Then enter the email address you used when joining the TRF or subsequently notified to the TRF Membership Team. Click “Get new password” and we will send you a link to set a password. Check your spam / junk folder if you don’t receive it.

If the email address we hold is your current email address the email may be in your spam/junk folder. If not, you may request that the email address we hold is changed by providing details of your TRF membership on this page.  
Request email change

You may request that the email address registered with the TRF is changed by providing details of your TRF membership by clicking Request Email Change and completing the information requested.

Visit the Trail home page here. Click the “Log in” button. Log in with your “old” email address and password. Click the “My Membership” button. Change email address

Your membership number will be displayed on your “Welcome” emails when you join and also each year when your membership is due to renew. It is not shown on your payment receipt. It is also available in the My Membership details on the Trail website here

Click the “Log in” button. Log in with your email address and password. Click the “My Membership” button. Your membership number is displayed  at the top within the “Membership Card” box.

If you aren’t the primary member on a joint membership, please give the membership team at least 48 hours during the working week, to setup your membership. Once it has been completed you will receive an email confirming your membership details.

Please email membership@trf.org.uk if you need more information.

The local TRF Groups can be found by clicking this Group Map link. 

Login to the Trail home page here.  Then click the “Log in” button.
Log in with your email address and password. Click the “My Membership” button. Update all the information as necessary.

Go the the Trail website home page here  Click the “Log in” button. Log in with your email address and password. Click the “My Membership” button. Update all the information as necessary

This It is not something that can be completed by the member directly. Do not try to re-join with a different membership type as you will end up setting up two subscriptions. Email the membership team membership@trf.org.uk with full details to request change of membership type.

This  is not something that can be completed directly by the member. Contact the membership team by email  with your current membership details membership@trf.org.uk 

If the renewal payment you are making is via a mobile device and is not being authorised by your card company in time, try joining via a desktop or laptop and web browser. 

This is often caused as a result of the mobile device being used to verify your identity and payment with your card company takes too long, and the join process “times out”.

Please log in to Trail and under “My Membership” select “Manage Membership“, in the Status Section, click on the Member Payment Portal 

Read the instructions and then click on the “TRF Payment & Billing Portal” button and you will go to Stripe, the TRF’s payment processor.

Delete any expired, lost or stolen cards from your profile in Stripe and add your new card.
Once complete, click on “Return to Trail Riders Fellowship” 

The payment portal is only available to a member with a recurring membership type paid by credit or debit card.

It is not available to those paying by Direct Debit, for DD changes please contact membership@trf.org.uk

Yes. Contact the membership team by email  membership@trf.org.uk They will then arrange for a Direct Debit mandate to be sent to you for completion, or you can provided details over the phone if you request they call you.

No, we are afraid not.  The TRF accepts payment by Credit or Debit card via our chosen payment processor Stripe.  Alternatively you can pay by Direct Debit (see other FAQ question)

The TRF unfortunately does not accept cash or cheques for membership payments.

Contact TRF Membership Team membership@trf.org.uk with your full membership details and they will arrange a refund.

Email the membership team membership@trf.org.uk with the reason you wish to cancel and they will make arrangements for you.  TRF needs at least 14 days to cancel a subscription.

Send an email to membership@trf.org.uk

Please confirm your name, membership number, mobile phone number and the question you would like answered. 

If your question relates to the Green Road Map (GRM) please see the questions in the GRM FAQ’s, or send an email to GRMAdmin@trf.org.uk please do not send a question to the TRF Membership Team.

GRM FAQ

Common questions relating to the Green Road Map

Visit the GRM website here Register using your TRF Membership number. You will need to generate your own password for the GRM and click on the validation email that will be sent to you after you have registered (check your spam folder)

No. The GRM is a Road Conservation tool not a navigation device. Also the data is constantly updates meaning GPX files become out of date.

Visit here and enter the email you set to set up the account 

If you know of a Green Road that should be shown on the map, one currently shown should be removed or amended click the Modify the Map button on this page and send an email with full details of the road concerned.

Visit here and enter the email you set to set up the account

Send an email to the GRM Admin Team

Please confirm your name, membership number, mobile phone number and the question you would like answered.

If your question relates to other membership questions please see the questions in the Membership FAQ’s, please do not send a membership question to the GRM Admin Team.

General FAQ

General questions that get asked
Visit this page Then Click the dot on the map for the Group you wish to contact.

Firstly, log in to your membership record and check the address is correct, if its not, update it. Then then email the membership team and advise them you have not received it. If there are spares still available and / or the Royal Mail has returned the original to the TRF we will send one to you at the next mailing. Trail is published four times per year and posted to new members who join within the first two months following publication.

A TRF sticker is enclosed with each Winter edition of Trail magazine.

If you are a new member, you will be sent a Trail magazine a few weeks after joining, a sticker will be included with it. If did not receive a Trail magazine, please contact the membership team with your full details and we will arrange to post one to you.

Membership FAQ

How to easily manage your membership of the TRF

Click here Then click “Lost password” A password reset email will be sent to you. Follow the instructions.

Go the the Trail website home page here  Click the “Log in” button. Log in with your email address and password
Click the “My Membership” button. Update all the information as necessary

Contact the membership with your full membership details team who will arrange a refund membership@trf.org.uk 

Visit the Trail home page here.
Click the “Log in” button
Log in with your “old” email address and password
Click the “My Membership” button. Change email address

This It is not something that can be completed by the member. directly.  Do not try to rejoin with a different membership type as you will end up setting up two subscriptions. Email the membership team with full details to request change of membership type. membership@trf.org.uk 

This  is not something that can be completed directly by the member.Contact the membership team by email  with your current membership details membership@trf.org.uk 

Your membership number will be displayed on your “Welcome” emails when you join and also each year when your membership is due to renew.

It is also available in the My Membership details on the Trail website here

Click the “Log in” button.
Log in with your email address and password. Click the “My Membership” button.
Your membership number is displayed 

Yes. Contact the membership team by email  membership@trf.org.uk

The TRF unfortunately does not accept cash or cheques for membership payments.

Login to the Trail home page here Click the “Log in” button.
Log in with your email address and password.
Click the “My Membership” button.Update all the information as necessary

The TRF unfortunately does not accept cash or cheques for membership payments.

GRM FAQ

Common questions relating to the Green Road Map

Visit the GRM website here Register using your TRF Membership number. You will need to generate your own password for the GRM and click on the validation email that will be sent to you after you have registered (check your spam folder)

No. The GRM is a Road Conservation tool not a navigation device. Also the data is constantly updates meaning GPX files become out of date.

Visit here and enter the email you set to set up the account 

If you know of a Green Road that should be shown on the map, one currently shown should be removed or amended click the Modify the Map button on this page and send an email with full details of the road concerned.

Visit here and enter the email you set to set up the account

General FAQ

General questions that get asked

Firstly, log in to your membership records and check the address is correct, if not update it. Then then email the membership team  and advise them you have not received it. If there are spares still available and / or the Royal Mail has returned the original to the TRF we will send one to you at the next mailing. Trail is published four times per year and posted to new members who join within the first two months following publication.

Visit this page Then Click the dot on the map for the Group you wish to contact.

A TRF sticker is enclosed with each issue of Trail magazine. If you did not receive it please contact the membership team with your full details and we will arrange to post one to you.